Critical
Operating Systems
✓ Solution Verified by Community (0+ upvotes)
Error Code 0x00000002 — Windows 11
Bug Check 0x00000002: DEVICE_QUEUE_NOT_BUSY — A device queue was expected to be busy but wasn't.
Oprava založena na komunitních zprávách a expertní analýze. Naposledy ověřeno: 2026-08-12
· Jak ověřujeme opravy
| Error Code | 0x00000002 |
|---|---|
| Affected System | Windows 11 (Microsoft) |
| Difficulty | Critical |
| Estimated Time | 60 min |
| Requires Admin Rights | ⚠️ Yes |
| Requires Reboot | 🔄 Yes |
Postup řešení
- 1 Press Windows key + R to open the Run dialog. Type 'eventvwr.msc' and press Enter. In the Event Viewer, expand 'Windows Logs' and click 'System'. Look for critical errors that occurred just before the BSOD. Note the source (e.g., a driver name) and event ID. This helps identify the culprit driver or component.
- 2 Press Windows key + X and select 'Device Manager'. Expand categories like 'Disk drives', 'Display adapters', and 'Network adapters'. Look for any device with a yellow exclamation mark. Right-click it and select 'Update driver'. Choose 'Search automatically for drivers'. If no update is found, right-click and select 'Uninstall device', then restart your PC. Windows will reinstall the driver automatically. This removes potentially corrupted drivers.
- 3 Press Windows key + R, type 'cmd', then press Ctrl+Shift+Enter to open Command Prompt as administrator. Type 'sfc /scannow' and press Enter. This scans all protected system files and replaces corrupted ones. It may take 15-20 minutes. After it finishes, restart your PC.
- 4 If SFC found issues, run DISM. In the same Command Prompt, type 'DISM /Online /Cleanup-Image /RestoreHealth' and press Enter. This repairs the Windows system image. It can take up to 30 minutes. Restart after completion.
- 5 Press Windows key + R, type 'msconfig', and press Enter. In the System Configuration window, go to the 'Boot' tab and check 'Safe boot' with 'Minimal' selected. Click OK and restart. If the system doesn't crash in Safe Mode, a driver or software is likely the cause. Uninstall recently installed software or drivers, then disable Safe Mode by repeating the steps and unchecking 'Safe boot'.
- 6 If the error persists, update your BIOS/UEFI. Visit your motherboard manufacturer's website, find your model, and download the latest BIOS update. Follow their instructions carefully. An outdated BIOS can cause hardware communication errors.
- 7 If all else fails, perform a Windows 11 repair install. Download the Windows 11 Media Creation Tool from Microsoft's website, run it, and choose 'Upgrade this PC now'. This reinstalls Windows while keeping your files and apps. It can fix deep system corruption.
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