Error Code 0x00000011 — Windows 11

Postup řešení

1. 1 Press Windows key + R to open the Run dialog. Type 'eventvwr.msc' and press Enter. In the Event Viewer, go to Windows Logs → System. Look for critical errors around the time of the crash. Note the source (e.g., a driver name) — this gives clues about what caused the mutex issue.
2. 2 Press Windows key + X and select 'Device Manager'. Expand categories like 'Display adapters', 'Network adapters', and 'Sound, video and game controllers'. Right-click each device and select 'Update driver' → 'Search automatically for drivers'. Outdated or buggy drivers are a common cause of this BSOD.
3. 3 Press Windows key + R, type 'cmd', then press Ctrl+Shift+Enter to run Command Prompt as administrator. Type 'sfc /scannow' and press Enter. This scans all protected system files and replaces corrupted ones. It may take 15-20 minutes. If it finds issues, reboot and run it again.
4. 4 After SFC, run DISM: In the same Command Prompt, type 'DISM /Online /Cleanup-Image /RestoreHealth' and press Enter. This repairs the Windows system image. It can take up to 30 minutes. This step is crucial because SFC relies on a healthy image.
5. 5 If the error persists, check for problematic third-party software: Press Ctrl+Shift+Esc to open Task Manager. Go to the 'Startup' tab and disable any non-Microsoft services or apps that start automatically. Reboot and see if the error stops. If it does, re-enable them one by one to find the culprit.
6. 6 If all else fails, perform a System Restore: Press Windows key + R, type 'rstrui.exe', and press Enter. Choose a restore point from before the error started. This reverts system files and settings to a previous state without affecting your personal files.