Medium Operating Systems ✓ Solution Verified by Community (0+ upvotes)

How to fix error error-fail-shutdown in Windows 11

ERROR_FAIL_SHUTDOWN = 351

65% success rate
👥 0+ users verified
📅 Updated: 2026-08-12
⏱️ 30 min read
Fix based on community reports and expert analysis. Last verified: 2026-08-12 · How we verify fixes
Error Codeerror-fail-shutdown
Affected SystemWindows 11 (Microsoft)
DifficultyMedium
Estimated Time30 min
Requires Admin Rights⚠️ Yes
Requires Reboot🔄 Yes

Solution Steps

  1. 1 Press Ctrl + Shift + Esc to open Task Manager. Go to the 'Processes' tab and look for any processes that are using high CPU or disk. If you see a process that's stuck, right-click it and select 'End task'. This can help clear a stuck process that prevents shutdown.
  2. 2 Press Windows key + X and select 'Windows Terminal (Admin)'. Run 'sfc /scannow' to check for system file corruption. This is a standard step to ensure system files are healthy.
  3. 3 Run 'DISM /Online /Cleanup-Image /RestoreHealth' to repair the system image. This is more thorough and can fix issues that SFC can't.
  4. 4 Check for driver issues: Press Windows key + X and select 'Device Manager'. Look for any devices with a yellow exclamation mark. If you find one, right-click and select 'Update driver'. Outdated or corrupt drivers can cause shutdown problems.
  5. 5 Disable fast startup: Press Windows key + R, type 'control', and press Enter. Go to 'Hardware and Sound' → 'Power Options' → 'Choose what the power buttons do'. Click 'Change settings that are currently unavailable', then uncheck 'Turn on fast startup'. This feature can sometimes cause shutdown issues.

🔍 Didn't work? Enter your GPU and CPU for hardware-specific advice:

🔧 Still having issues?

Describe your exact problem to Error Buddy and get a personalized fix in seconds.

🛠️ Try Error Buddy — It's Free